GoldenNaina: Terms of Use

1. User Account, Password, and Security:

If you use the Platform, you shall be responsible for maintaining the confidentiality of your Display Name and Password and shall be responsible for all activities that occur under your Display Name and Password. You agree that if you provide any information that is untrue, inaccurate, not current or incomplete or not in accordance with this Terms of Use, we shall have the right to indefinitely suspend or terminate or block your access on the Platform.

If there is reason to believe that there is likely to be a breach of security or misuse of your account, we may request you to change the password or we may suspend your account without any liability to us, for such period of time as we deem appropriate in the circumstances. We shall not be liable for any loss or damage arising from your failure to comply with this provision.

In the event of a device being associated with multiple logins or sign ups, as a measure to enhance customer's security and privacy as well as safeguarding your sensitive information for any potential risks, we sometimes consider moderating users and their association with devices while using the app or website.

Your mobile phone number is treated as your primary identifier on the Platform. It is your responsibility to ensure that your mobile phone number and your email address are up to date on the Platform at all times. You agree to notify us promptly if your mobile phone number or e-mail address changes by updating the same on the Platform through an OTP verification. You agree that we shall not be liable or responsible for the activities or consequences of use or misuse of any information that occurs under your account in cases, including, where you have failed to update your revised mobile phone number and/or e-mail address on the Platform.

2. Services Offered:

We provide a number of Internet-based services through the Platform. One such service enables users to purchase original merchandise such as clothing, footwear, and accessories from various fashion and lifestyle brands (collectively, "Products"). The Products can be purchased through the Platform through various methods of payments offered. The sale/purchase of Products shall be additionally governed by specific policies of sale, like cancellation policy, exchange policy, return policy, etc. (which are found on the FAQ tab on the Platform and all of which are incorporated here by reference).

It is clarified that at the time of creating a return request, users are required to confirm (via a check box click) that the product being returned is unused and has the original tags intact. If the product returned by the user is used, damaged, or if the original tags are missing, the user’s return request shall be declined, and the said product shall be re-shipped back to the customer. In the event that the return request is declined, the user shall not be eligible for a refund, and we assume no liability in this regard.

3. Platform for Transaction and Communication:

The Platform is used to meet and interact with one another for transactions. We are not a party to or control in any manner any transaction between the Platform's users. All commercial/contractual terms are offered by and agreed to between buyers and sellers alone. We do not have any control or advise or in any way involve ourselves in the offering or acceptance of such commercial/contractual terms.

We do not make any representation or warranty as to specifics (such as quality, value, salability, etc) of the products or services proposed to be sold or offered to be sold or purchased on the Platform. We are not responsible for any non-performance or breach of any contract entered into between buyers and sellers.

4. User Conduct and Rules on the Platform:

You agree, undertake, and confirm that your use of the Platform shall be strictly governed by certain binding principles including but not limited to: not hosting, displaying, uploading, modifying, publishing, transmitting, updating, or sharing any information that infringes upon others' rights or involves illegal activities. You shall not use the Platform for any unlawful and fraudulent purposes or cause disruption to other users' use of the Platform.

You shall not use any false e-mail address, impersonate any person or entity, or otherwise mislead us by sharing multiple addresses and phone numbers or transacting with malafide intentions. We reserve the right to cancel any order classified as 'Bulk Orders'/'Fraud Orders' based on specific criteria.

5. Contents Posted on Platform:

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, and artwork (collectively, "Content") is user-generated content and we have no control over such content. By posting content, you grant us worldwide, perpetual, and transferable rights to use such content for any purpose, including promotional and advertising purposes.

6. Disclaimer of Warranties and Liability:

All materials and products (including but not limited to software) and services provided on the Platform are on an "as is" and "as available" basis. We do not warrant that the Platform will be constantly available or that the information on the Platform is complete, true, accurate, or non-misleading.

7. Selling:

As a registered seller, you are allowed to list items for sale on the Platform in accordance with the policies. You must ensure that the listed items do not infringe upon third-party rights and that the item description accurately reflects the condition of the product. You agree not to list a single product in multiple quantities across various categories.

8. Payments

Details about payment methods and policies.

We offer multiple payment options for your convenience. You can choose to pay using Cash on Delivery (COD), which allows you to pay for your order at the time of delivery. This option is particularly useful if you prefer to make payments in cash or want to ensure you receive the product before paying.

In addition to COD, we also accept payments through PayPal, a secure and widely recognized online payment platform. PayPal allows you to pay using your PayPal balance, bank account, or credit/debit cards. This method is ideal for those who prefer the security and ease of online transactions.

While availing any of the payment methods available on the Platform, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to: