Disclaimer: In the event of any discrepancy or conflict, the English version of this policy will prevail over any translation.
At Golden Naina, we deeply value the trust you place in us, and we recognize the immense responsibility that comes with safeguarding your personal information. We are committed to maintaining the highest standards of privacy and ensuring that your personal data is secure with us. This Privacy Policy outlines how Golden Naina and its affiliates (collectively referred to as "Golden Naina," "we," "our," "us") collect, use, share, and protect your personal data through the Golden Naina website and mobile applications (collectively referred to as the "Platform").
Golden Naina is a fashion-forward e-commerce platform based in the heart of Abu Dhabi, serving fashion enthusiasts across the UAE and beyond since 2020. Our mission is to provide a seamless and personalized shopping experience for all our customers, whether you're exploring the latest trends or discovering timeless classics.
By accessing or using our Platform, providing your information, or availing yourself of any product or service offered on the Platform, you expressly consent to the terms and conditions of this Privacy Policy, as well as the Terms of Use and any applicable service or product terms and conditions. You also agree to be governed by the laws of the United Arab Emirates (UAE), including but not limited to laws concerning data protection and privacy. If you do not agree with any part of this Privacy Policy, we kindly request that you refrain from using our Platform.
We collect and process various types of personal data to provide you with a customized and efficient shopping experience. This includes, but is not limited to:
The information we collect is used for the following purposes:
Our Platform may contain links to other websites that are not operated by Golden Naina. These third-party sites may collect personal data about you. Please be aware that Golden Naina is not responsible for the privacy practices or the content of those linked websites. We encourage you to review the privacy policies of any third-party sites you visit to understand how they collect, use, and share your information.
To protect your personal data from unauthorized access, disclosure, loss, or misuse, we adopt reasonable security practices and procedures, in line with international standards such as ISO/IEC 27001:2013, which is recognized as one of the highest information security standards. Whenever you access your account information, we offer the use of a secure server.
However, please be aware that the transmission of information over the internet is not completely secure due to reasons beyond our control. While we adopt industry-standard security measures and regularly update our systems to protect your personal data against hacking or virus dissemination, by using the Platform, you accept the security implications of data transmission over the internet and the World Wide Web. There are inherent risks that cannot be completely eliminated, and we advise users to take precautions, such as ensuring the protection of login and password records for their account.
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us after setting up an account. If you do not wish to receive promotional communications from us, you can unsubscribe by clicking on the unsubscribe link in the email or visit our Help Center here to unsubscribe/opt-out.
We use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this Platform and other websites to provide advertisements about goods and services of interest to you. You have the option to opt-out from tracking of personalized advertising using the “Opt out of Ads Personalization” settings in your device’s settings application. Golden Naina will have no access to your GAID once you select this feature.
Use of our Platform is available only to persons who can form a legally binding contract under the applicable laws of the UAE. We do not knowingly solicit or collect personal data from children under the age of 18 years. If you have shared any personal data of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
You have the option to delete your account by visiting your Profile and Settings on our Platform. This action will result in the loss of all information related to your account. You can also write to us at the contact information provided below to assist you with these requests. Please note that deletion of your account may prevent you from accessing your order history, preferences, and other account-related information, including pending orders, exchanges, returns, refunds, coupons, or loyalty program benefits.
In certain cases, such as pending grievances, claims, or services, we may refuse or delay the deletion of your account. Deletion of the account will not be retroactive and will be in accordance with this Privacy Policy, related Terms of Use, and applicable laws. Once the account is deleted, you will need to register as a new user to access the Platform again. We retain your personal data for a period no longer than required for the purposes for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable Golden Naina to exercise its legal rights and/or defend against legal claims, or for other legitimate purposes. We may continue to retain your data in anonymized form for analytical and research purposes.
We take every reasonable step to ensure that the personal data we process is accurate and, where necessary, kept up to date. If any of your personal data we process is inaccurate (having regard to the purposes for which they are processed), it will be either erased or rectified. You may access, rectify, and update your personal data directly through the functionalities provided on the Platform. You also have the option to withdraw your consent that you have already provided by writing to us at the contact information provided below. Please mention “for withdrawal of consent” in the subject line of your communication. We may verify such requests before acting upon them.
Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use, and applicable laws. Your withdrawal of consent may hamper your access to the Platform or restrict certain provisions of our services to you for which we consider that information to be necessary.
By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure, and processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. By providing your personal data over the Platform or any partner platforms or establishments, you consent to us (including our other corporate entities, affiliates, lending partners, technology partners, marketing channels, business partners, and other third parties) contacting you through SMS, instant messaging apps, calls, and/or email for the purposes specified in this Privacy Policy.
You have the option to withdraw your consent by writing to the Grievance Officer at the contact information provided below. Please mention “Withdrawal of consent for processing personal data” in the subject line of your communication. We will verify such requests before acting on them. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use, and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.
We may update this Privacy Policy to reflect changes in our information practices. We will alert you to significant changes by posting the date our Privacy Policy was last updated, placing a notice on our Platform, or sending you an email when required by applicable law. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer at:
Email: [email protected]
Address: Golden Naina, P.O. Box 12345, Abu Dhabi, UAE
We are committed to addressing your concerns and ensuring that your privacy is respected at all times.