Shipping, Order Tracking & Delivery
You can track your orders in Profile >> Orders in GoldenNaina.
What is Golden Naina's Platform Fee?
Golden Naina currently does not charge any platform fees for using its services. However, in the event that a platform fee is introduced in the future, we want to assure you that it will be fully refundable. Our commitment is to ensure that our users receive the best possible value and service, and any fee that might be introduced will be returned to you, maintaining transparency and trust in our platform. We appreciate your continued support and understanding.
What is Golden Naina's Shipping Fee?
a) Shipping fee is charged towards providing delivery and post-order services, including but not limited to, higher-than-average returns.
b) Shipping is a value-added service charge levied under one of the following circumstances:
- Orders below a certain value. The value can vary based on the category.
- Orders below AED 200 for all categories are charged with a shipping fee.
- The final shipping fee is calculated post-application of any 'coupon benefit' and offers.
- The threshold values can change, please review the Shipping Fee at the time of checkout.
- Shipping fee is not levied on Golden Naina Insiders, irrespective of the order value.
Refund of Shipping Fee
Refunds of shipping fees are handled under Golden Naina’s Fair Usage Policy.
If you are an Insider and see a shipping fee, please contact our support for clarification.